Store Policies

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Our Policies

Thank you for choosing to purchase with Fluid Movement Outdoors by Marlon Quinn.

Please peruse on this page our policies for orders, shipping and returns.

Your Support

Your support is important for the ongoing operation of this site and the creative content and products it relies upon.

Please review the store policies and make sure they’re right for you as you proceed.

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

[Covid-19] When will I get my order?

Our fulfillment times for all products/t-shirts/phone cases/etc. may be slightly longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It’s difficult to predict the shipping times at present. For the best indication, use the above estimated order fulfilment times and then add an additional time for shipping on top. 

Where will my order ship from?

We work with on-demand order fulfilment companies with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us via the contact page with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with several print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at via the contact page.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at the contact page within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at via the contact page.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us via the contact page with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know via the contact page within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Returns Policy

Any claims for misprinted / damaged / defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact us.

The return address is set by default to the fulfilment facility. When you return an item to the original fulfilment facility, we will also be advised here. Please ensure you include the correct returns information for easy identification as unclaimed returns get donated to charity after 4 weeks. If the fulfilment facility isn’t used as the return address, then we are unable to be responsible for any losses incurred in this way.

Wrong Address – If you as our customer provide an address that is considered insufficient by the courier, the shipment will be returned to the fulfilment facility. Any reshipment costs will be passed on to you once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to the fulfilment facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Our fulfilment facilities do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Your Returns Advice to Us – It is best to advise us directly before returning any products. Except for Customers residing in Brazil, it is not possible to refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense. Customers residing in Brazil and regretting a purchase must contact the fulfilment facility Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalised;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore our fulfilment facility reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Return to the Shop

My favourite products to design are the ones that we use in the every day.

Sharing coffee with dearly beloved in the morning sipping from a seadragon mug.

Or waking in the pre-dawn hours and filling a travel mug with much needed coffee to admire the fresh beams of a morning sunrise.

Other times it’s the hot ginger tea that brings back the warmth after a winter cold water immersion.

They’re the things I remember and treasure most.

Thank you for your support.

Marlon Quinn

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